To submit a cancellation request, please submit a ticket to our Billing department from our Support Center at:
https://support.alentus.com
For
your protection we can only accept cancellation requests by submitting a ticket to our Billing department. Security confirmation will be required before the cancellation will be processed. This security procedure ensures that only
authorized persons are able to cancel a hosting contract.
Within
one business day of your cancellation submission, you should
receive a reply from our Billing department confirming receipt of your
cancellation request.
** If you do not receive a reply from our
Billing department confirming your cancellation request was received
and processed, then contact us at 1-877-922-9903. Otherwise your
cancellation may not be done and you may incur continued hosting fees.
Be
advised that your services are terminated shortly after we receive and
confirm we have received your cancellation request. Ensure that all
files, data, and email are erased from our servers. Ensure that you
backup all your content before submitting your request to remove
services.
** Specify in the body of the cancellation form
what you want cancelled. Be specific. Is it just the website hosting
(which includes email unless you state otherwise)? Is it SQL Server or
MySQL database hosting? We do not want to make mistakes so please be
detailed.
You will receive an emailed confirmation that your service has been
cancelled.
Our refund policies are listed at:
http://www.alentus.com/about/refunds.asp
We hope to be of service to you again in the future.
Article ID: 242, Created: March 8, 2011 at 5:19 PM, Modified: January 7, 2013 at 1:16 PM